POLICIES

 

Cancellation

Missed appointments and untimely cancellations leave gaps in our schedules that cannot be filled from our cancellation list, which in turn results in a loss of revenue.

Therefore, at the time of scheduling, we will request credit card information to keep securely on file, and ask that you call 24 hours in advance if you need to cancel or reschedule your appointment. Clients who fail to call will be charged a cancellation/no show fee of 35% of your scheduled service. If you are more than 15 minutes late without contacting us, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.

Late Arrivals

If you are more than 15 minutes late without contacting us, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.

Confirmation Calls

As a courtesy, we call, email or text to confirm your appointments at least 1 business day prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments & cancellation fees.